{"id":8176,"date":"2022-05-07T08:07:29","date_gmt":"2022-05-07T08:07:29","guid":{"rendered":"https:\/\/softandfresh.in\/?page_id=8176"},"modified":"2022-05-07T08:36:00","modified_gmt":"2022-05-07T08:36:00","slug":"refund-return-and-cancellation-policy","status":"publish","type":"page","link":"https:\/\/www.dotkiwis.com\/softnfresh\/refund-return-and-cancellation-policy\/","title":{"rendered":"Refund Return and Cancellation Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"8176\" class=\"elementor elementor-8176\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ab9ea68 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ab9ea68\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6be88ed\" data-id=\"6be88ed\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5d76bdc elementor-widget elementor-widget-text-editor\" data-id=\"5d76bdc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tWe believe in complete customer satisfaction, and any product which you have received in a damaged condition due to transportation or manufacturing defect can either be replaced or refunded. We do not accept returns for\u00a0our\u00a0products apart from Manufacturing Defect or Damage during transportation. If there is any defect you need to inform it to us by sending an email or calling our call-center\/contact us number within 24 hours of receiving &amp; accepting the product. Refund requests will be carefully considered by our customer service team. To further expedite your refund\/return\/cancellation process you can contact us by emailing us at<a href=\"mailto:admin@softandfresh.in\">admin@softandfresh.in<\/a> giving complete details of your purchase\n\n<h5>Return Policy<\/h5>\n\nOnce we have received your complaint and complete details of your purchase along with relevant photographic or video evidence, usually it takes about 72 hrs to have the our team review your case and initiate action. Typically we ask you to dispose the material locally in a responsible manner and the refunds are initiated within 2 days after case review. The receipt of the refund would depend on the mode of payment chosen by you.\n\n<h5>Refund Policy<\/h5>\n\nTypically the refunds are initiated within 2 days of Case Review. Receipt of the refund would depend on the mode of payment chosen by you. For Debit Card and Credit Card transfers the time taken for refund depends finally on the bank. Though we would love to expedite the same, our hands are tied. Also, you can assume additional delay for nationalised banks. Expected timeline for refund: 5 &#8211; 7 Working\/Business days.\n\n<h5>Cancellation Policy<\/h5>\n\nYou can also get in touch with our Customer Care team with your order number to raise a cancellation request.\u00a0<\/span><b><i>Cancellation duration\u00a0takes typically one\u00a0day<\/i><\/b>\u00a0after confirming cancellation by emailing us at <a href=\"mailto:admin@softandfresh.in\">admin@softandfresh.in<\/a> \u00a0. If your order has been dispatched typically cancellation cannot be done for our product categories. In case of Prepaid orders Refunds will be processed as per our Return policies.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>We believe in complete customer satisfaction, and any product which you have received in a damaged condition due[&#8230;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","footnotes":""},"class_list":["post-8176","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.1 (Yoast SEO v27.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Refund Return and Cancellation Policy - Soft &amp; Fresh<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.dotkiwis.com\/softnfresh\/refund-return-and-cancellation-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund Return and Cancellation Policy\" \/>\n<meta property=\"og:description\" content=\"We believe in complete customer satisfaction, and any product which you have received in a damaged condition due[...]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.dotkiwis.com\/softnfresh\/refund-return-and-cancellation-policy\/\" \/>\n<meta property=\"og:site_name\" content=\"Soft &amp; 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